A rhetoric question, and those who know me know that.
Quality is NOT a point of view, it NEVER is.
Quality is tangible. Either it exists or it doesn’t. And if it doesn’t, then there’s a problem.
This is not the first time that I focus on this aspect, as quality has always been a corner pillar for MICROingranaggi, a core aspect which everything else revolves around.
I am convinced that every manufacturing industry (and not only) should do everything within its power to strive to achieve perfection. Therefore to achieve increasingly higher levels of quality in what it does, and what it produces. An almost total level of quality that can only be accomplished by putting in place processes with increasingly higher levels of perfection and definition, whilst minimising any uncertainties. This applies to more or less all sectors, some however more than others.
Imagine, for instance, what would happen (and what actually does happen very often) if we launched a nonconforming product on the market. In some (rare) cases, perhaps little or nothing. But in all the other cases? Think about aerospace, automotive or medical industries and the damage that a nonconforming part could cause.
Without forgetting that, as I have often mentioned in the past,
the moment we manufacturers launch a product on the market, we are the ones responsible for any damage that we may cause if any nonconformities arise.
Although I am not a lawyer, I would nonetheless like to highlight an aspect that is unfortunately not so obvious: except when customised supply contracts are drawn up, the damage caused is never regarded as proportionate to the value of the goods actually sold.
What I mean is that there is no rule, as unfortunately some people think, that as a result of damage caused by a faulty product sold at a couple of euros, lawsuits can’t sue to achieve compensation packages reaching into the millions. This is NOT the case!!
Quality control activities performed and, above all, documented correctly are fundamental aspects for our customers who would find it most difficult to verify the quality levels of the goods they receive themselves.
Mainly because they don’t have access to the technologies required for such activities.
So this is yet another reason why we are obliged to stand as guarantors for the conformity of the supplied goods, especially as nowadays such goods and products are exported all over the world.
I would also like to add that correctly performed and, above all, well documented quality controls are a fundamental “safety system” especially for manufacturers like us given that, as declared in the Italian Civil Code, they can become our lifeline if any complaints are lodged.
