Some time ago I followed an exchange of emails of which, as often happens, I received a courtesy copy.
\nPerson A was complaining to person B that the goods received had not been packaged correctly and has arrived destination damaged. Person B responded saying that the responsibility for the damage was on the part of the courier making the delivery, but also emphasize the fact that, for the goods in question, had been shipped with standard packaging and that, in cases where special packaging is required, the customer (person A) should have requested such packaging beforehand. Now, as person a had already provided instructions on how to package the goods more than once, he felt authorized to respond in a rather angry fashion which \u2013 in my opinion \u2013 exceeded the threshold of good manners.<\/p>\n
As a rule, everybody \u2013 but especially those who cover an important role in the company \u2013 should, in my opinion, have a determined and steadfast manner which, however, should never exceed the threshold of good manners.<\/p>\n
To improve personal relations (with either colleagues, suppliers or customers), and also work in a more serene environment, (something that is increasingly difficult in today\u2019s way of life).<\/p>\n
While ago I wrote that, generally speaking, when one holds a position in a company, part of one\u2019s personality is transferred to the job and that this can be plausible, and also a positive aspect. On the condition however, that certain thresholds are not exceeded. Especially in cases where certain positions, some more than others, require relational behaviour of a certain level.<\/p>\n
These topics tend to be something I am rather sensitive to. In my life as a whole, but definitely also work.<\/p>\n
As many of you will know better than myself, there are some sophisticated instruments used in the Human Resource sector, which make it possible to recognize certain character based aspects in those being interviewed. But it is clear that certain situations are truly difficult to foresee, even for the experts in this sector.<\/p>\n
Let me ask your question:<\/p>\n